In my own build up to attending the Disney Institute later this year, I have been exploring the many facets that create “the Disney experience.”
Vocationally (at work) and avocationally (on DSNY Newscast), I am working to deliver as high quality of an experience as possible.
So, when I noticed that the Disney Institute Blog had a “Five Minutes With…” recurring feature, which focused on Disney employees, I was intrigued.
When I first envisioned attending a session at the Disney Institute, I expected a fleshed out expression of the book, “Be Our Guest: Perfecting the Art of Customer Service.”
But I now expect much more…
“From 2010-2012, I served as a Disneyland Ambassador with the privilege of representing our 30,000 Disneyland Resort Cast Members to the world,” explained Torrico, who said he began his career with The Walt Disney Company as a bank teller in a Cast Member credit union. “This role provided me an opportunity to see our company’s positive impact on a global scale.
“In visiting our various Disney Resorts worldwide, and participating in community events, I gained a deeper appreciation for Disney—not only an appreciation for our incredible Cast Members but the ways they create magic for our Guests every day.”
But reading about Rene’s experiences gives me hope that I can continue to think about my customers (and readers) first, as I take to “the stage” every day.
“The power of active listening can drastically change an organization or an individual,” added Torrico. “When you actively listen, you tend to hear beyond the surface of a problem or situation and find the root cause for which you can provide a great solution.”
And, as far as why the Disney Institute might be a fit for a business, Rene explained:
- Insight – You will gain understanding of the “why” behind the “how,” and you will gain insight into how we’ve created and sustained our organizational culture.
- Inspiration – You come because of the Disney brand, but you leave inspired knowing that you, too, can create a strong brand and culture at your own organization.
- Networking – There is power in numbers! You will be surrounded by other passionate, excited, and motivated professionals, at all levels—many of whom share the same beliefs in improving customer experience as you do.
In any case, I hope to provide more insight about the Disney Institute when I head to Anaheim in April.